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Dongguan Juneng New Energy Technology Co., Ltd.
137 5142 6524（Miss Gao）
susiegao@power-ing.com
Xinghuiyuan High tech Industrial Park, Dalang Town, Dongguan City, Guangdong Province
Junneng New Energy’s “Customer Code”: From “Selling Batteries” to “Becoming Partners”
time：2026-08-18
In B2B, there is a common dilemma: After signing the contract, the relationship will end. However, the practice of using new energy for ten years has taken a different way-from "selling batteries" to "being partners", transforming one-time transactions into long-term value co-creation. This change may be exactly the "customer password" that stands out in the highly competitive lithium battery PACK market ".
Pre-sales stage: not sales promotion, but diagnosis. The sales team that gathers energy for new energy is more like "energy consultant" than "product salesman". Facing the initial needs of customers, they will not rush to quote, but first ask a series of questions: What is the usage scenario of the equipment? What is the average daily runtime? What is the ambient temperature range? What are the limits on weight and size? How long is the budget cycle? The answers to these questions form the basis of "demand portrait" and also provide input for subsequent technical solutions.
"We once met a customer who initially wanted a 'cheapest 'AGV Battery. However, after in-depth communication, it was found that his warehouse was run in double shifts, and frequent battery replacement led to low equipment utilization. We recommend a solution that supports 1C fast charging and has a cycle life of more than 6,000 times. The initial cost is 20% higher, but the total life cycle cost is 40% lower. "The sales director of juanneng new energy shared," the real demand of customers is not "cheap", but "cost-effective '. Finding this requires dialogue rather than sales promotion. "
delivery Phase: not delivery, but empowerment. The deliverable of energy-gathering new energy is not only battery pack itself, also includes the complete "empowerment package": 3D installation diagram, communication protocol Configuration Guide, Quick Start Manual, 7 × 24 hours Technical Support Portal. For complex projects, the technical team will also guide installation and debugging on site to ensure "out of the box".
More prospective digital delivery. Each battery pack has a unique QR code. After scanning, you can enter the Customer portal To view complete factory test data, cell traceability information, and maintenance suggestions. This kind of "Transparent" delivery breaks the "black box" of traditional manufacturing industry and enables customers to have full right to know and trust in product quality.
After-sales stage: not maintenance, but co-creation. The after-sales service of energy gathering new energy goes beyond the passive mode of "breaking down and repairing. Through the Cloud Big Data platform, the battery running status of global customers is monitored in real time, abnormal trends are identified and proactive warnings are given. Does a batch of batteries decay faster in a specific temperature range? Cloud models can be captured within weeks, triggering active recall or software policy updates.
The deeper service is technology Co-creation. Gather Energy new energy and strategic customers to establish a joint laboratory to jointly develop the next generation of products. The CTC chassis integrated battery of a European car company and the home optical storage all-in-one machine of an American energy storage company-these cutting-edge projects are the results of "co-creation" of energy-gathering new energy and customers. From suppliers to partners, from delivering products to creating value together, the deepening of the relationship has brought about a technological transition.
<strong> global service network it's another trump card. Juneng new energy has deployed regional service centers in Europe, North America and Southeast Asia, equipped with local engineer teams and spare parts warehouses, and promised to respond on site within 48 hours. The elimination of language, time zone and cultural differences makes the service experience of "Made in China" no longer discounted.
In energy gathering new energy in the list of customers, the repurchase rate exceeds 60%, and the recommended referral rate exceeds 30%. Behind these figures are customers' recognition of the identity of "partners" rather than satisfaction with the role of "suppliers. After all, in the business world, satisfaction is short-lived and trust is long-lasting.
Contact us
Dongguan Juneng New Energy Technology Co., Ltd.
137 5142 6524（Miss Gao）
susiegao@power-ing.com
Xinghuiyuan High tech Industrial Park, Dalang Town, Dongguan City, Guangdong Province
CUSTOMER SERVICE
Yue Gong Wang An Bei No. 4419002007491